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Case Study: Home Depot - Customer Service Management
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A 9 page paper. Home Depot is the largest chain store in the world and it continues to grow weekly. However, in the last few years, quality of customer service has declined dramatically. This paper provides an introduction to Home Depot and reports its low ratings for customer service. The writer then recommends a program to improve customer service company-wide by following FedEx's example with Total Quality Management programs. Bibliography lists 10 sources.
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Pages:
9
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Filename:MM12_PGhmdp2.rtf |
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Paper Title:
Case Study: Home Depot - Customer Service Management
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