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Conflict at a Call Center
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This 5 page paper looks at a fictitious conflict between 2 call center managers who are under pressure and have different styles. The issues, stages of the conflict, impact on the workplace and level of resolution success are assessed and a more effective way of managing conflict is assessed. The bibliography cites 6 sources.
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Pages:
5
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Filename:TS14_TEcallconflict.rtf |
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Paper Title:
Conflict at a Call Center
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