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Customer Service at Ritz-Carlton Hotels
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The following document can be e-mailed to you TODAY! |
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[
send me this term paper
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A 5 page paper discussing some of the techniques that this Baldrige award winner uses to ensure relevant and ongoing superlative customer service. The key is that management remains dedicated to the TQM principle of continuous improvement, refusing to become complacent with the improvements already made. It uses customer requests to make meaningful changes, and then repeats the process with every customer. Bibliography lists 4 sources.
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Pages:
5
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Filename:CC6_KSritzCustSer.rtf |
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Paper Title:
Customer Service at Ritz-Carlton Hotels
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