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Delivering Quality
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The following document can be e-mailed to you TODAY! |
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[
send me this term paper
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This 12 page paper considers how a service organisation can deliver quality to the customers. The [paper looks at the concept of the value chain and the use of TQM and the SERVQUAL approach. The bibliography cites 30 sources.
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Pages:
12
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Filename:TS14_TEdelqual.rtf |
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Paper Title:
Delivering Quality
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