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Designing a Call Center for Shands Healthcare
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An 8 page paper proposing the creation of a call center for one of the hospital’s clinics, providing a project overview and supplying project milestones. The call center will operate with web servers and VoIP technology. Success of the project will be measured in terms of greater productivity and enhanced customer service. Staff members will be able to retrieve their messages electronically from any location, and the servers will preserve full records of all call-related activity. Bibliography lists 8 sources.
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Pages:
8
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Filename:CC6_KSitCallCtrShands.rtf |
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Paper Title:
Designing a Call Center for Shands Healthcare
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