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Diversity Between Customers and Employees
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A 10 page paper
discussing implications of lack of diversity in the workplace and how it can affect relations
with customers of varying ethnic and racial backgrounds. Many organizations have
diversity programs in place that focus on internal relationships, but from the customer's
perspective, it must be the "front line" employees - those with the greatest degree of direct
customer contact - who are most cognizant of the fact that people are people, regardless of
the color package they inhabit. No other area of operation has the same ability to directly
affect the bottom line. Bibliography lists 12 sources.
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Pages:
10
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Filename:CC6_KSdiversCust.wps |
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Paper Title:
Diversity Between Customers and Employees
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