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Employee Retention in Customer Service Through Quality Initiatives
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A 3 page paper discussing training's influence on employee retention at Ritz-Carlton hotels and Pal's Sudden Service, a fast food chain in east Tennessee. Both companies have won the Baldrige Award for Quality; both have employee turnover rates at or below one-third of the average rates of their respective industries. Not only did the companies greatly improve customer satisfaction, they also made themselves employers of choice and reduced total training costs by reducing turnover. Bibliography lists 3 sources.
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Pages:
3
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Filename:CC6_KShrEmpRetSvc.rtf |
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Paper Title:
Employee Retention in Customer Service Through Quality Initiatives
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