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Enhancing Total Quality Management at the U.S. Naval Hospital, Guam
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Health Care Essays research papers
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A 4 page paper providing a short overview of the development of TQM and its applicability in the hospital setting. Obvious points at which process improvements are beneficial are those related to patient outcome of course, and those responding to medical emergencies must have the freedom to make the choices necessary in situations often highly constrained by time limitations. Patients' family members also are customers, and improving their experiences increase customer satisfaction and perceived quality of care; decreasing waiting time and improving communication constitute apt beginning points for improving quality in the Emergency Room. Bibliography lists 8 sources.
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Pages:
4
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Filename:CC6_KStqmHospGuam.rtf |
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Paper Title:
Enhancing Total Quality Management at the U.S. Naval Hospital, Guam
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