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Establishing a Customer Service Consultancy
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A 36 page preliminary investigation exploring the need for and advisability of starting a new consulting business, Amani Consulting, Inc. Consultants abound, and for good reason. There are so very many aspects of management and management theory that affect a single aspect of business that it is impractical to try to incorporate all of them. Those involved in daily processes often fall victim to forest-and-trees disease, which prevents in-place management from being able to gain a whole-picture view of issues they have identified as needing attention. The consultant’s purpose is to address both internal and external customer service issues. Includes financials for a business plan and some business ideas, but consists primarily of synthesis of management theory and case examples of companies that have made improvements. Bibliography lists 25 sources.
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Pages:
36
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Filename:CC6_KScustSrvCon.rtf |
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Paper Title:
Establishing a Customer Service Consultancy
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