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Global Communication Case Study
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This 20 page paper looks at a case study; Global Communications are going to be outsourcing call centre functions in order to make significant cost savings. There is resistance from the union and the company wants to be able to retain some of key the staff. The paper looks at the strategies the company could adopt in order to retain core staff, to prevent falling levels of motivation and protect the culture. The strategies are examined and recommendations are made. The bibliography cites 12 sources.
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Pages:
20
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Filename:TS14_TEglobalcomm.rtf |
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Paper Title:
Global Communication Case Study
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