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Issues in Defining Processes in a TQM Context
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An 8 page paper discussing components of
process design and the need for ensuring that the customer is a constant influence. Quality Function Deployment is necessary for any organization harboring hopes of fiscal growth and long term success, and only the customer ultimately can ensure that long term success. Quality policy
must be derived with the customer's needs paramount, but within a context of profitability. Process design can provide a framework of statistical control, but does not preclude the
organization from needing to work in concert with those "front-line" employees most familiar with the process' specific steps. Bibliography lists 13 sources.
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Pages:
8
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Filename:CC6_KSTQMproc.wps |
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Paper Title:
Issues in Defining Processes in a TQM Context
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