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Love at Southwest Airlines
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A 3 page paper discussing some of the “secrets” of Southwest Airlines’ success, including its unique position as consistent winner of the “triple crown” of aviation that includes best ontime performance, fewest baggage complaints and greatest customer satisfaction. Southwest Airlines still remains the one that other carriers want to emulate. The old, established airlines that tried to prevent Southwest from operating in the past now want to learn the company’s secrets so that they put them into practice themselves. Bibliography lists 4 sources.
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Pages:
3
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Filename:CC6_KSmgmtSthwstLove.rtf |
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Paper Title:
Love at Southwest Airlines
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