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Managing Emotional Labour
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This 14 page paper looks at the issue of emotional labour. The paper begins with a definition of what is meant by emotional labour and how employers may demand it from employees, especially in the service sector. The paper then uses this information to consider how emotional labour may be managed in a fast food chain comparing the UK and Russia. This includes consideration of the cultural differences between the UK and Russia in terms of the employment relationship. The bibliography cites 16 sources.
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Pages:
14
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Filename:TS14_TEemolab.rtf |
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Paper Title:
Managing Emotional Labour
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