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Return on Quality
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This 4 page paper looks at the way investment in quality can have the potential for a positive return on investment. A range of investment types are discussed including investment in the quality of customer relationship management to improve customer loyalty, investment in training staff, investment in systems and investment in equipment. The paper also considers the consequences of failing to invest. The bibliography cites 6 sources.
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Pages:
4
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Filename:TS14_TEqualreturn.rtf |
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Paper Title:
Return on Quality
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