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Self-Interest versus Organisational Interest; The Case of British Airways
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This 15 page paper considers how poor organisational culture can lead to individual preferring to act in their own self interests and not that of their employer. This is illustrated with an in-depth case study. British Airways has a record of poor employee relations and a history of numbers industrial disputes. The case study shows how a low trust culture developed more then twenty year ago, and how subsequent changes have failed to redress this situation. The paper argues that this, when combined with increased emphasis on individualism, and the bias use of emotional labour where it is only the façade that matters, employees have become insular and the preference for self interest is the result of a culture with poor management, a low trust. The bibliography cites 18 sources.
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Pages:
15
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Filename:TS14_TEBAselfin.rtf |
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Paper Title:
Self-Interest versus Organisational Interest; The Case of British Airways
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