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Speeding Customer Service at Best Deal Electronics
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A 5 page memo to the manager of a Best Deal retail electronics store in Cleveland. The memo reports on the state of customer service and the length of time that customers spend in checkout lines. It recommends that two non-checkout activities traditionally done at the checkout should be moved to another station, providing them with greater service and not delaying others waiting in checkout lanes. No sources. Includes 2 tables and 2 charts.
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Pages:
5
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Filename:CC6_KScustSrvElec.rtf |
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Paper Title:
Speeding Customer Service at Best Deal Electronics
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