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TQM in North America
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A 15 page paper providing an overview of Total Quality Management as it applies to business in North America, for the purpose of assessing its continued usefulness in mature economies. The paper provides a history of TQM and the experiences of some organizations that have implemented it. The paper concludes that TQM is highly useful in developed economies and enables the organization to operate according to the precepts verbalized by the originator of the "what business are we in?" question. Levitt maintained that the purpose of any business was to get, and then keep, a customer, that growth and profitability would follow. Businesses committed to TQM have demonstrated that to be true. Bibliography lists 12 sources.
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Pages:
15
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Filename:CC6_KStqmNoAmer.rtf |
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Paper Title:
TQM in North America
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