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Total Quality Management; Why is it so Successful?
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This 40 page paper is a comprehensive examination of TQM and why it is so successful. The writer’s hypothesis states that TQM is so successful because it manages to balance people, including employees and customers, with processes with even the process embodying motivation theory the empowerment of employees. The paper starts with the theory by looking at what is meant by TQM and its origins and then considers how it motivates employees, how it considers customers and process. The writer then looks at examples of its use, including Six Sigma, (a TQM tool) and SERVQUAL. Numerous companies are cited throughout the paper to illustrate the points raised. The bibliography cites 22 sources.
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Pages:
40
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Filename:TS14_TEtotqul.rtf |
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Paper Title:
Total Quality Management; Why is it so Successful?
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