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Assessing An Alternative To The Use Of Interactive Voice Response Systems
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This 3 page paper looks at how an assessment of an alterative to an interactive voice response system. The paper outlines the way measurements could be taken of both systems to measure efficiency and comer satisfaction in order to compare the two systems. The bibliography cites 2 sources.
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Pages:
3
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Filename:TS14_TEIVRass.rtf |
Paper Title:
Assessing An Alternative To The Use Of Interactive Voice Response Systems
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