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CUSTOMER SERVICES AND TOTAL QUALITY MANAGEMENT
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Management Theories research papers
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This 42-page paper discusses how the concept of customer service and satisfaction can be tied to the concept of Total Quality Management (TQM). The paper discusses the history and reasons for TQM, why it's so important to customer service and how these two match up. Also presented are case studies of how TQM has benefited customer satisfaction. Bibilography lists 15 sources.
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Pages:
42
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Filename:D0_MTtqmcus.rtf |
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Paper Title:
CUSTOMER SERVICES AND TOTAL QUALITY MANAGEMENT
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