|
|
 |
|
|
Change Management: Rerouting Customer Service Calls at Dell
|
|
|
|
|
|
|
|
|
|
The following document can be e-mailed to you TODAY! |
|
International Business Essay research papers
|
|
|
|
|
|
 |
|
[
send me this term paper
] |
|
A 9 page paper outlining a change management plan for Dell to use to improve both customer service and customers' perception of the service they receive. Dell's customer service problems have become nearly as legendary as its exemplary supply chain management and efficient operation on the hardware side, though it is as negative as its counterpart is positive. The current approach to providing technical support to customers fails practically everyone, and unfairly portrays Indian call centers as repositories of individuals with no computer expertise who speak poor English. The proposed change acknowledges differing technical and language needs. Bibliography lists 11 sources.
|
|
Pages:
9
|
|
Filename:CC6_KSmgChgMgDell.rtf |
|
Paper Title:
Change Management: Rerouting Customer Service Calls at Dell
|
|
Is this paper the one?
Click Here to Order It Now
Not sure if this paper is right for you, return back to International Business Essay Paper Search
|
|
|
If you still can't locate an Essay or Term Paper on your topic,
one of our professional writers can assist you with a Brand New
model Term Paper or Essay written specifically on your topic
as quickly as TODAY! |
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|