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Communicating Customer Service
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Business and Management research papers
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A 12 page paper discussing the issue of
customer service at Ameritech as a problem of internal and external communications. The
company consistently issues press releases glossing over the long term customer service problems
and then generally fails to live up to the promises made in those press releases. The paper
examines possible underlying reasons and make suggestions for a better approach. Bibliography
lists 10 sources.
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Pages:
12
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Filename:CC6_KSbusCommPR.wps |
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Paper Title:
Communicating Customer Service
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