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Conflict Management Approaches
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3 pages in length. Based upon the student's collaborative or problem solving approach to conflict management, which supports a win-win outcome, this is somewhat contradictory to her employer's approach of direct conflict management, which reflects either a win-lose or lose-lose perspective. The student, whose assessment illustrates high ratings for collaborating (12) and very low for avoiding (4), clearly advocates a much more equitable method of conflict management where a resolution is sought by way of cooperativeness and high assertiveness. By contrast, her employer seeks to rectify conflict in a less interactive fashion by force and domination. Bibliography lists 2 sources.
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Paper Title:
Conflict Management Approaches
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