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Customer Care in Hospitality
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Consumer Behavior Articles research papers
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6 pages. This paper defines the
concept of customer care in the hospitality industry. The focus
is on the importance of hospitality within the context of the
front office, or reception area. The process of creating a
customer care program is discussed as are ways in which it can be
monitored and maintained on a regular basis. Perhaps most
interesting is the fact that as times change so do customer care
aspects; the hospitality industry is one that is constantly
undergoing changes and because of this the training and methods
employed must be kept constantly up to date as well.
Bibliography lists 7 sources.
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Pages:
6
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Filename:D0_JGAcstmr.doc |
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Paper Title:
Customer Care in Hospitality
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