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Customer Service in the Travel Industry
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Business and Management research papers
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A 5 page paper discussing customer service at British travel agency Lunn Poly, followed with a comparison to that of Ritz Carlton Hotels. Though each organization operates within the travel industry, each approaches customer service very differently. Lunn Poly's involvement with travel plans is largely finished once travel begins; Ritz Carlton's involvement is in the active accomplishment of those plans. Each organization serves customers at different points in customers' needs. Bibliography lists 2 sources.
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Pages:
5
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Filename:CC6_KStravCustServ.rtf |
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Paper Title:
Customer Service in the Travel Industry
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