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Employee Orientation in Luxury Hotels
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Human Resource Essay research papers
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A 5 page paper discussing the importance of employee orientation in the hospitality industry. The hotel industry is notorious for its employee turnover, which is very nearly 100 percent among those employees with the greatest degree of direct customer contact. Management needs to be astute, but it is the collection of bell hops, desk clerks and housekeeping personnel that has the ability to create the most lasting positive impressions on guests. It is the hotel’s responsibility to train these individuals to provide the level of service a guest should be able to expect from a five star hotel. That training should be ongoing, but the attitude should be explained and demonstrated during orientation. Bibliography lists 10 sources.
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Pages:
5
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Filename:CC6_KShotelEmpOr.rtf |
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Paper Title:
Employee Orientation in Luxury Hotels
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