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Improving Performance in a Call Center
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Human Resource Essay research papers
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This 19 page paper is a 20 slide PowerPoint presentation with speaker notes looking at how to improve a call center which is not meeting any of its key performance indicators. The strategy includes training the staff and introduction of motivation strategies. The bibliography cites 6 sources.
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Pages:
19
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Filename:TS14_TEcallimpv.rtf |
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Paper Title:
Improving Performance in a Call Center
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