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Internal Customer Service at AlliedSignal
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Business and Management research papers
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A 10 page paper discussing
AlliedSignal's implementation of shared business services for increased internal customer
service. It appears that AlliedSignal has been highly successful in implementing and
building its shared services function. Though increased service to internal customers was
an original focus of the effort and an impetus behind it, descriptions of the progression of
programs center far more on logistics and benefits to the company instead of increased
customer service. It appears that AlliedSignal could achieve a leap to POS ("positively
outrageous service") that would, in turn, extend to the company's external customers in
the same way that Southwest Airlines has been able to channel POS through its internal
customers to reach its external ones as well. Bibliography lists 10 sources.
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Pages:
10
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Filename:CC6_KSalliedSignal.wps |
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Paper Title:
Internal Customer Service at AlliedSignal
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