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Marketing Management / Customer Satisfaction & Profitability

 
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Marketing Management / Customer Satisfaction & Profitability

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This 5 page paper discusses the relationship between customer satisfaction and profitability. Even in today's fiercely competitive market, some executives believe the two are mutually exclusive but other executives recognize that they are integrated. These opinions are discussed with examples. Bibliography lists 5 sources.
Pages: 5
Filename:MM12_PGcussat.wps
Paper Title: Marketing Management / Customer Satisfaction & Profitability
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