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Newsagent Quality
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Business and Management research papers
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A 5 page paper discussing the concept of quality as it applies to a newsagent business. The newsagent has the ability and the means to greatly improve customer satisfaction by providing superlative customer service and asking the customer how the business could be improved. Involving the customer increases customer loyalty as well as the company's bottom line, and adopting a quality approach to customer service promises to elevate already-positive customer ratings to much higher levels. Bibliography lists 8 sources.
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Pages:
5
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Filename:CC6_KStqmNewsag.rtf |
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Paper Title:
Newsagent Quality
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