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Push 1 For English - The Automated Telephone Response
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This 6 page paper begins with the irritation many people are feeling at having to 'push 1 for English' when they call major corporations in the United States. The writer reports comments from other authors that delve a bit into the illegal immigration problem. The rest of the paper discusses the automated response systems called IVR (interactive voice response) systems where we have to get through layers of digit-pushing. The essay provides an example of the reduction in costs for companies. Bibliography lists 7 sources.
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Pages:
6
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Filename:MM12_PGpsh1en.rtf |
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Paper Title:
Push 1 For English - The Automated Telephone Response
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