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Surveying Customers for Quality Control: IRS and Real Estate
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Management Theories research papers
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A 6 page paper comparing quality control in the public and private sector. Quality control takes various forms depending on the industry, the organization’s business, market or other factors affecting the organization. It involves the same processes, however. The purpose here is to identify a quality control process common to two very different industries – the Internal Revenue Service (IRS) and the real estate industry – and to compare how the process is used in each. The process selected is that of surveying customers to gauge customer satisfaction. Bibliography lists 7 sources.
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Pages:
6
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Filename:CC6_KSmgmtQualIRS.rtf |
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Paper Title:
Surveying Customers for Quality Control: IRS and Real Estate
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