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Telemarketing Call Centers Human Resource Issues
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Human Resource Essay research papers
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A 5 page paper. Calling centers have become increasingly more important to companies that use them. Here is the company's first contact with customers and potential customers but the turnover rate ranges between 30 and 60 percent. Why? This essay addresses different human resource issues related to calling centers, such as, the traits of a successful telemarketer, supervision, training, variable pay plans, rewards and incentives, and evaluating employees. Bibliography lists 8 sources.
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Pages:
5
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Filename:MM12_PGcalctr.rtf |
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Paper Title:
Telemarketing Call Centers Human Resource Issues
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