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The Ritz-Carlton Wins the ‘Baldridge’ - Again!
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The Ritz-Carlton Wins the ‘Baldridge’ – Again!: This 16-page essay provides a case study of the only two-time winner of The Malcolm Baldride National Quality Award – the Ritz-Carlton Hotel Company, L.L.C. – probing its policies of operation, and the plethora of other exemplary services that afforded it this honor. For any organization, winning this award would be the coup of a ‘corporate lifetime’ -- to win it twice is simply astounding! Bibliography lists 10 sources. SNRitzcr.doc
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Pages:
16
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Filename:D0_SNRitzcr.doc |
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Paper Title:
The Ritz-Carlton Wins the ‘Baldridge’ - Again!
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