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The Use of TQM to Improve Customer Satisfaction in A Manufacturing, A Service and A Non Profit Organization
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Term Papers on Applied Operations Management research papers
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This 7 page paper looms a three examples of how different TQM tools have been used to improve customers’ satisfaction by a range of firms. The paper looks at a manufacturing firm, a firm offering an after sakes service and a not for profit organization. The bibliography cites 6 sources.
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Pages:
7
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Filename:TS14_TETQMmixed.rtf |
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Paper Title:
The Use of TQM to Improve Customer Satisfaction in A Manufacturing, A Service and A Non Profit Organization
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